Return Policy

Buyers may request a return within 14 daysof receiving their order, in accordance with EU consumer protection regulations. For B2B transactions, the return window is determined by the individual seller’s terms unless otherwise stated in the listing.

Items are eligible for return if all of the following conditions are met:

• The item is unused, in its original packaging, and in the same condition as received.
• All accessories, manuals, and included components are returned together.
• The return request is submitted within the applicable return window.
• The item is not a custom-made or special-order product unless defective.

For hygiene and regulatory reasons, the following items are generally non-returnable unless they arrive damaged or defective:

• Consumables and single-use supplies (syringes, gloves, sutures, etc.).
• Custom-configured or made-to-order equipment.
• Software licenses and digital products that have been activated.
• Items explicitly marked as “final sale” in the listing.

To start a return:

1. Sign in to your MellMed account and go to your order history.
2. Select the order and click “Request Return”.
3. Provide the reason for the return and any supporting photos if the item is damaged.
4. Wait for the seller’s return authorization and shipping instructions.
5. Ship the item using the agreed method and upload the tracking number.

Once the seller receives and inspects the returned item, a refund is issued to the original payment method within 14 days. Shipping costs are non-refundable unless the return is due to an error by the seller or a defective product. For full refund details, see our Refund Policy.

The buyer is responsible for return shipping costs unless the item arrived damaged, defective, or was the wrong item. In those cases, the seller covers return shipping. Items must be packaged to withstand transit, following the same standards as the original shipment.

If your item arrives damaged or defective, report it within 48 hours of delivery with photos of the damage and packaging. We will coordinate with the seller to arrange a replacement, repair, or full refund at no cost to you.