Buyer Protection
Your purchases are safe on MellMed. Our comprehensive protection program covers every order from payment to delivery.
Order Protection
Every order placed through MellMed is covered by our Buyer Protection program. If your equipment doesn't arrive or doesn't match the listing, you're eligible for a full refund.
Secure Payments
All payments are processed through PCI-compliant gateways (Stripe, PayPal, Mollie). Your financial data is never stored on our servers and transactions are encrypted end-to-end.
Refund & Returns
If you receive an item that doesn't match the listing description, you can request a refund within 48 hours of delivery. Our team mediates disputes between buyers and sellers.
Verified Suppliers
Every seller on MellMed undergoes a verification process. We check business registrations, certifications, and track records before approving them to list equipment.
VAT-Compliant Invoicing
All transactions include proper VAT-compliant invoices, ensuring your purchases meet regulatory and accounting requirements in your jurisdiction.
Dedicated Support
Our support team is available to help with any order issue. Contact us through your dashboard or via our support channels for prompt assistance.
Dispute Resolution Process
- 1
Report the Issue
File a report from your order dashboard within 48 hours of receiving the item.
- 2
Seller Response
The seller has 72 hours to respond and propose a resolution.
- 3
MellMed Mediation
If the issue isn't resolved, our team steps in to mediate and determine the appropriate outcome.
- 4
Resolution
Refunds, replacements, or partial refunds are issued based on the investigation findings.